Managing Emotions at Work: How Coaching Affects Retail Support Workers’ Performance and Motivation
Working with people invariably involves managing emotions. This qualitative study examines a coaching intervention designed to help a group of retail support workers in one mobile communications organisation in the UK to articulate and manage their emotions more effectively in order to improve workp...
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Oxford Brookes University
2012-08-01
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Series: | International Journal of Evidence Based Coaching and Mentoring |
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Online Access: | https://radar.brookes.ac.uk/radar/file/c045eaf3-3e43-4d1e-bf5a-fd3452e3b1b9/1/vol10issue2-paper-03.pdf |
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doaj-1bd5651c46d14601b5d5d4eb6c7ef0102021-04-02T18:23:14ZengOxford Brookes UniversityInternational Journal of Evidence Based Coaching and MentoringXXXX-XXXX1741-83052012-08-011023451Managing Emotions at Work: How Coaching Affects Retail Support Workers’ Performance and MotivationElaine Cox0Claire Patrick1Oxford Brookes UniversityInner ExcellenceWorking with people invariably involves managing emotions. This qualitative study examines a coaching intervention designed to help a group of retail support workers in one mobile communications organisation in the UK to articulate and manage their emotions more effectively in order to improve workplace relations and motivation. The paper discusses the concepts of emotion work, emotional contagion and emotion regulation in order to frame an action research study of a coaching intervention. Findings from the study suggest that following the intervention employees dealt with emotional situations in a calmer more measured way and that this impacted both individual motivation and working performance in the organisation.https://radar.brookes.ac.uk/radar/file/c045eaf3-3e43-4d1e-bf5a-fd3452e3b1b9/1/vol10issue2-paper-03.pdfcoachingemotional labouremotion workemotional contagiongroup-coachingretail support workers |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Elaine Cox Claire Patrick |
spellingShingle |
Elaine Cox Claire Patrick Managing Emotions at Work: How Coaching Affects Retail Support Workers’ Performance and Motivation International Journal of Evidence Based Coaching and Mentoring coaching emotional labour emotion work emotional contagion group-coaching retail support workers |
author_facet |
Elaine Cox Claire Patrick |
author_sort |
Elaine Cox |
title |
Managing Emotions at Work: How Coaching Affects Retail Support Workers’ Performance and Motivation |
title_short |
Managing Emotions at Work: How Coaching Affects Retail Support Workers’ Performance and Motivation |
title_full |
Managing Emotions at Work: How Coaching Affects Retail Support Workers’ Performance and Motivation |
title_fullStr |
Managing Emotions at Work: How Coaching Affects Retail Support Workers’ Performance and Motivation |
title_full_unstemmed |
Managing Emotions at Work: How Coaching Affects Retail Support Workers’ Performance and Motivation |
title_sort |
managing emotions at work: how coaching affects retail support workers’ performance and motivation |
publisher |
Oxford Brookes University |
series |
International Journal of Evidence Based Coaching and Mentoring |
issn |
XXXX-XXXX 1741-8305 |
publishDate |
2012-08-01 |
description |
Working with people invariably involves managing emotions. This qualitative study examines a coaching intervention designed to help a group of retail support workers in one mobile communications organisation in the UK to articulate and manage their emotions more effectively in order to improve workplace relations and motivation. The paper discusses the concepts of emotion work, emotional contagion and emotion regulation in order to frame an action research study of a coaching intervention. Findings from the study suggest that following the intervention employees dealt with emotional situations in a calmer more measured way and that this impacted both individual motivation and working performance in the organisation. |
topic |
coaching emotional labour emotion work emotional contagion group-coaching retail support workers |
url |
https://radar.brookes.ac.uk/radar/file/c045eaf3-3e43-4d1e-bf5a-fd3452e3b1b9/1/vol10issue2-paper-03.pdf |
work_keys_str_mv |
AT elainecox managingemotionsatworkhowcoachingaffectsretailsupportworkersperformanceandmotivation AT clairepatrick managingemotionsatworkhowcoachingaffectsretailsupportworkersperformanceandmotivation |
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1721551734122217472 |