Using an enhanced SERVQUAL approach to assess service quality in Czech fitness centers
This study is focused on the issue of sport service validation in the fitness domain; it aims to propose a systematic procedure for evaluating the quality of services in the Czech fitness industry. Cross-cultural transfer and validation of the SERVQUAL method (Parasuraman, Zeithaml, Berry, 1988), wh...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Karolinum Press
2020-12-01
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| Series: | Acta Universitatis Carolinae: Kinanthropologica |
| Subjects: | |
| Online Access: | http://www.karolinum.cz/doi/10.14712/23366052.2020.14 |