Exploring the Interaction Between Internal Customer Satisfaction and Talent Waste: A Lean Management Perspective1
Principles of lean management have become more popular in recent years and the implementation area of Lean, spread from manufacturing environment to service sectors due to its wide applicability. Human centric structure of service sector reveals the need of lean principles which focuses on improv...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Isarder
2017-09-01
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| Series: | İşletme Araştırmaları Dergisi |
| Subjects: | |
| Online Access: | https://isarder.org/2017/vol.9_issue.3_article21_full_text.pdf |