Public Hospital Quality Assessment. Evidence from Greek Health Setting Using SERVQUAL Model

Public Hospital Quality Assessment. Evidence from Greek Health Setting Using SERVQUAL Model

(1) Background: Health care service quality has been equated with preparedness to provide, accessibility, suitability, adequacy, friendliness and ongoing support and has been connected to service excellence. The main aim of this study was to investigate patients’ perceptions and expectations regardi...

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Bibliographic Details
Main Authors: Aspasia Goula, Maria-Aggeliki Stamouli, Maria Alexandridou, Lemonia Vorreakou, Aristeidis Galanakis, Georgios Theodorou, Emmanouil Stauropoulos, Martha Kelesi, Evridiki Kaba
Format: Article
Language:English
Published: MDPI AG 2021-03-01
Series:International Journal of Environmental Research and Public Health
Subjects:
hospital quality
public hospitals
SERVQUAL model
patient expectations
patient perceptions
Online Access:https://www.mdpi.com/1660-4601/18/7/3418

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