Assessing the municipal service quality of residential neighborhoods based on SERVQUAL, AHP and Citizen’s Score Card: A case study of Dhaka North City Corporation area, Bangladesh

Assessing the municipal service quality of residential neighborhoods based on SERVQUAL, AHP and Citizen’s Score Card: A case study of Dhaka North City Corporation area, Bangladesh

Rapid urban population growth stimulates the challenges of city government authorities in providing the municipal services adequately considering the citizen’s demand. While the gap persists between the service provision and citizen’s perception on it, the quality of life of cities may deteriorate d...

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Bibliographic Details
Main Authors: Sadia Afroj, Fahmida Hanif, Muntasir Bin Hossain, Nafis Fuad, Ishrat Islam, Nusrat Sharmin, Fariba Siddiq
Format: Article
Language:English
Published: Elsevier 2021-09-01
Series:Journal of Urban Management
Subjects:
Municipal service
SERVQUAL
AHP
Score card
DNCC
Citizen’s satisfaction
Online Access:http://www.sciencedirect.com/science/article/pii/S2226585621000194

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http://www.sciencedirect.com/science/article/pii/S2226585621000194

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