AN ANALYSIS OF THE USE OF TECHNOLOGY MANAGEMENT ACTIVITIES FOR TECHNOLOGY OPTIMISATION: A CASE IN THE BANKING INDUSTRY
Technology in the banking industry plays a key role in driving strategic business decisions. Technology acquisitions often do not result in optimal technology utilisation as measured by the number of innovations being logged, failure incidents in operations, and customer feedback ratings. The study...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Stellenbosch University
2019-12-01
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| Series: | South African Journal of Industrial Engineering |
| Subjects: | |
| Online Access: | http://sajie.journals.ac.za/pub/article/view/1994 |