FINANCIAL KPI ANALYSIS IN THE IMPLEMENTATION OF DMAIC IN A PHARMACEUTICAL ORGANIZATION - A CASE STUDY
The present paper analyses the KPI's (Key Performance Indicators) of the financial area, based on the real project of the pharmaceutical company ABC in the Iberian affiliate. The process of outsourcing in the financial services, using shared resources is already a current practice in the organi...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2021-03-01
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| Series: | International Journal for Quality Research |
| Subjects: | |
| Online Access: | http://www.ijqr.net/journal/v15-n1/11.pdf |