The Influence of Service Quality on Satisfaction and Information System Continuance Intention
The expectation-confirmation model of IS continuance (ECM-IS) explains determinants affecting the behavior of information system (IS) users which can also have an impact on their decision whether to continue or discontinue the IS use. Service quality is considered a potential motivator which can inf...
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| Format: | Article |
| Language: | English |
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Faculty of Economics & Business, Zagreb, CROMAR (Croatian Union of Marketing Associations)
2015-06-01
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| Series: | Tržište |
| Subjects: | |
| Online Access: | http://hrcak.srce.hr/file/205631 |