SERVICE QUALITY AND CUSTOMER LOYALTY IN PEACEKEEPING MISSIONS
The capability of service providers to plan and implement the quality components in executing daily job may have a significant impact on customer loyalty. However, the role of service quality as an important determinant has been given less attention in the workplace quality research literature. Ther...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Petra Christian University
2016-03-01
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| Series: | Jurnal Manajemen dan Wirausaha |
| Subjects: | |
| Online Access: | http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/19635 |