Hotel services quality aspects
The article defines the concept of hotel service quality as a set of properties and characteristics of hotel services, formed by the relationship of all stakeholders in their provision, potentially or actually able to most effectively meet the established and expected needs of customers. Comparison...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Odessa National Maritime University
2021-03-01
|
| Series: | Розвиток методів управління та господарювання на транспорті |
| Subjects: | |
| Online Access: | https://www.daemmt.odesa.ua/index.php/daemmt/article/view/357 |