Evolution of a Service Management Framework: <i>Spotlight at Stanford</i> as a Use Case
Service management—the entirety of activities undertaken by an organization to design, plan, deliver, operate, and control information technology (IT) services offered to stakeholders—has long been applied successfully by the government and commercial sectors. In this article, se...
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| Format: | Article |
| Language: | English |
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MDPI AG
2019-04-01
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| Series: | Publications |
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| Online Access: | https://www.mdpi.com/2304-6775/7/2/28 |