The Mystery Shopper Technique as a way of improving hotel gastronomy services
The problems connected with the issue of service quality is an important aspect in the service industry, however it is difficult to measure. It may be quite difficult to estimate it unequivocally and objectively due to the fact that each service includes more or fewer materi-al elements. It is impos...
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| Format: | Article |
| Language: | English |
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Printing House The Managers of Quality and Production Association
2015-04-01
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| Series: | Production Engineering Archives |
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| Online Access: | http://www.qpij.pl/en/attachment/id/358 |