Communication Breakdown: Librarian and Student Approaches to Virtual Reference Differ
A review of: Walter, Virginia A. and Cindy Mediavilla. "Teens Are from Neptune, Librarians Are from Pluto: An Analysis of Online Reference Transactions.” Library Trends 54.2 (2005): 209-227. Objective – To evaluate the effectiveness of an online reference and referral service for studen...
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| Format: | Article |
| Language: | English |
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University of Alberta
2006-09-01
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| Series: | Evidence Based Library and Information Practice |
| Online Access: | https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/65 |