Focus Groups: How Feedback from Employees Can Impact the Decision-Making Process
The idea for the use of focus groups as a management tool was derived from a planned assessment with student employees. The success of the student employee focus groups led the researchers to expand the use of these groups with the library staff. In the evaluation of the results, the researchers dis...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University Library System, University of Pittsburgh
2017-10-01
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| Series: | Pennsylvania Libraries: Research & Practice |
| Online Access: | https://palrap.org/ojs/index.php/palrap/article/view/149 |