Benchmarking Product Service System of Generator Set Distributors

Power generation is an industry which is essential to sustain daily life. It makes a tight competition between generator set distributors. An improvement in product service system of the distributors is necessary to survive the competition. The purpose of this research is to develop tools to benchma...

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Bibliographic Details
Main Authors: Venny Violetta Tiurindah, Tanika Dewi Sofianti
Format: Article
Language:English
Published: Universitas Indonesia 2018-10-01
Series:Makara Journal of Technology
Subjects:
Online Access:http://journal.ui.ac.id/technology/journal/article/view/3305