TOTAL QUALITY MANAGEMENT AND CONTEMPORARY HOTEL INDUSTRY
Strong competition in the market has caused the development of a new management approach known as Total Quality Management (TQM). Due to importance that quality plays in achieving competitive advantage, the hotel industry started to apply TQM. During the introduction of these systems, hotel com...
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| Format: | Article |
| Language: | English |
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KD Mapro
2013-04-01
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| Series: | Journal of Process Management. New Technologies |
| Subjects: | |
| Online Access: | http://www.japmnt.com/images/Volume%201/Issue%202/TOTAL%20QUALITY%20MANAGEMENT%20AND%20CONTEMPORARY%20HOTEL%20INDUSTRY.pdf |