THE ROLE OF TEXT IN THE COMPREHENSIBILITY OF E-SERVICES
This article discusses the role of textual comprehensibility in accessing Brazilian digital public services. It reports partial results of documental research and literature review. The paper addresses the concepts of interaction in e-government, public value (related to e-services design), official...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Pontifícia Universidade Católica do Rio de Janeiro
2019-12-01
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| Series: | Ergodesign & HCI |
| Online Access: | http://periodicos.puc-rio.br/index.php/revistaergodesign-hci/article/view/1275 |