Path Analysis on the Organizational Factors Affecting Medical Service Quality and Patient Satisfaction at Dr. Moewardi Hospital, Surakarta
Background: Health service quality and patients satifaction are two important determinants for a hospital competitiveness. Patients always expect that the hospital provide good quality and satisfying service. This study aimed to determine the organizational factors that affect medical service qua...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Masters Program in Public Health, Universitas Sebelas Maret
2016-06-01
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| Series: | Journal of Health Policy and Management |
| Subjects: | |
| Online Access: | http://www.thejhpm.com/index.php?journal=thejhpm&page=article&op=view&path%5B%5D=14&path%5B%5D=19 |