Impact of Environmental CSR, Service Quality, Emotional Attachment, and Price Perception on Word-of-Mouth for Full-Service Airlines

Impact of Environmental CSR, Service Quality, Emotional Attachment, and Price Perception on Word-of-Mouth for Full-Service Airlines

This research aimed to develop a theoretical framework relating environmental corporate social responsibility (environmentally friendly business, compliance with environmental regulations, environmentally friendly products/services, environment-related mission, environmental preservation efforts), s...

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Bibliographic Details
Main Authors: Heesup Han, Amr Al-Ansi, Xiaoting Chi, Hyungshin Baek, Kyung-Sik Lee
Format: Article
Language:English
Published: MDPI AG 2020-05-01
Series:Sustainability
Subjects:
corporate social responsibility for the environment
word-of-mouth
full-service airline
airline service quality
emotional attachment
price perception
Online Access:https://www.mdpi.com/2071-1050/12/10/3974

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https://www.mdpi.com/2071-1050/12/10/3974

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