Simulation for IT Service Desk Improvement
<p>IT service desk is a complex service that IT service company provides to its customers. This article provides a methodology which uses discrete-event simulation to help IT service management to make decision and to plan service strategy. Simulation model considers learning ability of servic...
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| Format: | Article |
| Language: | English |
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Technical University of Kosice
2014-07-01
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| Series: | Kvalita Inovácia Prosperita |
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| Online Access: | http://www.qip-journal.eu/index.php/QIP/article/view/343 |