Analysis Measurement of Quality Service Hotel with Approach of Method Servqual

Hotel UMM Inn is a kind of hotel in Malang at Muhammadiyah Malang University. Hotel UMM Inn in university Commitment of service quality that orients to customer in main prerequisite in supporting a bussines success, especially to service industry. This is caused a service quality is largely dependin...

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Bibliographic Details
Main Author: Umar Wiwi
Format: Article
Published: Jurusan Teknik Industri, Fakultas Teknik Universitas Muhammadiyah Malang 2009-02-01
Series:Jurnal Teknik Industri
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