Call Forecasting for Inbound Call Center
In a scenario of inbound call center customer service, the ability to forecast calls is a key element and advantage. By forecasting the correct number of calls a company can predict staffing needs, meet service level requirements, improve customer satisfaction, and benefit from many other optimizati...
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| Format: | Article |
| Language: | English |
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University of South Florida
2009-01-01
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| Series: | Undergraduate Journal of Mathematical Modeling: One + Two |
| Subjects: | |
| Online Access: | http://scholarcommons.usf.edu/ujmm/vol2/iss1/7 |