Quality Service Evaluation through the System of Complaints and Praise
Complaint, as the expression of customer dissatisfaction with the quality of products or services, is very valuable information. Well-built system for collecting, processing and analysis of complaints allows organizations to create the information base for making decisions based on facts. This data...
Main Authors: | , |
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Format: | Article |
Language: | English |
Published: |
Croatian Interdisciplinary Society
2014-01-01
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Series: | Interdisciplinary Description of Complex Systems |
Subjects: | |
Online Access: | http://indecs.eu/2014/indecs2014-pp78-91.pdf |