Quality Service Evaluation through the System of Complaints and Praise
Complaint, as the expression of customer dissatisfaction with the quality of products or services, is very valuable information. Well-built system for collecting, processing and analysis of complaints allows organizations to create the information base for making decisions based on facts. This data...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Croatian Interdisciplinary Society
2014-01-01
|
| Series: | Interdisciplinary Description of Complex Systems |
| Subjects: | |
| Online Access: | http://indecs.eu/2014/indecs2014-pp78-91.pdf |