Kansei engineering-based robust design model for logistics services
Previous studies in Kansei Engineering have focused on product design and development incorporating customer emotional needs and extended to service design and improvement considering service quality tools to enhance the Kansei Engineering methodology. However, a little attention has been paid to mo...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2018-01-01
|
| Series: | MATEC Web of Conferences |
| Online Access: | https://doi.org/10.1051/matecconf/201820403009 |