Kansei engineering-based robust design model for logistics services
Previous studies in Kansei Engineering have focused on product design and development incorporating customer emotional needs and extended to service design and improvement considering service quality tools to enhance the Kansei Engineering methodology. However, a little attention has been paid to mo...
Main Authors: | Hartono Markus, Santoso Amelia |
---|---|
Format: | Article |
Language: | English |
Published: |
EDP Sciences
2018-01-01
|
Series: | MATEC Web of Conferences |
Online Access: | https://doi.org/10.1051/matecconf/201820403009 |
Similar Items
-
How Kansei Engineering, Kano And QFD can Improve Logistics Services
by: Markus Hartono, et al.
Published: (2017-12-01) -
The Extended Integrated Model of Kansei Engineering, Kano, and TRIZ Incorporating Cultural Differences into Services
by: Markus Hartono
Published: (2016-01-01) -
Integrating Kansei Engineering and Text Mining to Design Logistics Service of Cross Border E-Commerce
by: Liao, Wei-Chien, et al.
Published: (2015) -
Using Kansei Engineering to Service Design of International Express
by: 蕭佳豪
Published: (2012) -
Customers perception on logistics service quality using Kansei engineering: empirical evidence from indonesian logistics providers
by: Dian Palupi Restuputri, et al.
Published: (2020-01-01)