Application of the Kano model to determine quality attributes of patient's care at the primary healthcare centers of the Ministry of Health in Saudi Arabia, 2019

Application of the Kano model to determine quality attributes of patient's care at the primary healthcare centers of the Ministry of Health in Saudi Arabia, 2019

BACKGROUND: Patient satisfaction is the ultimate goal in any healthcare system. Together with other traditional quality indicators, patient satisfaction must be addressed to improve the quality of health care. The strategic objectives of the Ministry of Health (MOH) formulated by the Saudi National...

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Bibliographic Details
Main Authors: Abdulaziz A Howsawi, Mamdouh F Althageel, Noorulzaman K Mohaideen, Mohammad S Khan, Abdulaziz S Alzahrani, Mohamed A Alkhadir, Sulaiman M Alaqeel, Moath A Alkathiri, Rayan A Hawsawi
Format: Article
Language:English
Published: Wolters Kluwer Medknow Publications 2020-01-01
Series:Journal of Family and Community Medicine
Subjects:
kano model
patient's satisfaction
primary healthcare
quality attributes
Online Access:http://www.jfcmonline.com/article.asp?issn=2230-8229;year=2020;volume=27;issue=3;spage=178;epage=185;aulast=Howsawi

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http://www.jfcmonline.com/article.asp?issn=2230-8229;year=2020;volume=27;issue=3;spage=178;epage=185;aulast=Howsawi

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