Our Boss is a Good Boss! Cross-level Effects of Transformational Leadership on Work Engagement in Service Jobs
In service work, emotional demands are important due to their effects on social interactions with customers, patients, pupils, etc. The purpose of this study is to examine how emotional demands and leadership are related to engagement of the team members. The sample consists of 1,079 employees neste...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Colegio Oficial de Psicólogos de Madrid
2020-07-01
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| Series: | Journal of Work and Organizational Psychology |
| Subjects: | |
| Online Access: |
https://journals.copmadrid.org/jwop/art/jwop2020a10
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