Our Boss is a Good Boss! Cross-level Effects of Transformational Leadership on Work Engagement in Service Jobs
In service work, emotional demands are important due to their effects on social interactions with customers, patients, pupils, etc. The purpose of this study is to examine how emotional demands and leadership are related to engagement of the team members. The sample consists of 1,079 employees neste...
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Colegio Oficial de Psicólogos de Madrid
2020-07-01
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doaj-2e2358ae8db346a18dd948e54f5a1e442020-11-25T03:09:14ZengColegio Oficial de Psicólogos de MadridJournal of Work and Organizational Psychology1576-59622174-05342020-07-01362879410.5093/jwop2020a1011320559Our Boss is a Good Boss! Cross-level Effects of Transformational Leadership on Work Engagement in Service JobsIsabel M. Martinez0Marisa Salanova1Valeria Cruz-Ortiz2Universitat Jaume I, WANT Research Team, Castellón , Spain, WANT Research Team, Universitat Jaume I, Castellón, SpainUniversitat Jaume I, WANT Research Team, Castellón , Spain, WANT Research Team, Universitat Jaume I, Castellón, SpainUniversitat Jaume I, WANT Research Team, Castellón , Spain, WANT Research Team, Universitat Jaume I, Castellón, SpainIn service work, emotional demands are important due to their effects on social interactions with customers, patients, pupils, etc. The purpose of this study is to examine how emotional demands and leadership are related to engagement of the team members. The sample consists of 1,079 employees nested in 124 work teams from four Spanish public organizations. Multilevel analyses showed: 1) a positive effect of emotional demands on work engagement, 2) a cross-level effect of leadership on work engagement, and 3) a cross-level moderation effect of leadership on the relationship between emotional demands and work engagement. Results suggest that shared perceptions of leadership by teams affect their work engagement levels directly and through an interaction effect on the emotional demands-engagement relationship. When employees feel emotionally overloaded, their leaders can relieve this negative impact on their levels of work engagement. Practical and theoretical implications are presented. https://journals.copmadrid.org/jwop/art/jwop2020a10 leadershipemotional demandsengagementmultilevel |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Isabel M. Martinez Marisa Salanova Valeria Cruz-Ortiz |
spellingShingle |
Isabel M. Martinez Marisa Salanova Valeria Cruz-Ortiz Our Boss is a Good Boss! Cross-level Effects of Transformational Leadership on Work Engagement in Service Jobs Journal of Work and Organizational Psychology leadership emotional demands engagement multilevel |
author_facet |
Isabel M. Martinez Marisa Salanova Valeria Cruz-Ortiz |
author_sort |
Isabel M. Martinez |
title |
Our Boss is a Good Boss! Cross-level Effects of Transformational Leadership on Work Engagement in Service Jobs |
title_short |
Our Boss is a Good Boss! Cross-level Effects of Transformational Leadership on Work Engagement in Service Jobs |
title_full |
Our Boss is a Good Boss! Cross-level Effects of Transformational Leadership on Work Engagement in Service Jobs |
title_fullStr |
Our Boss is a Good Boss! Cross-level Effects of Transformational Leadership on Work Engagement in Service Jobs |
title_full_unstemmed |
Our Boss is a Good Boss! Cross-level Effects of Transformational Leadership on Work Engagement in Service Jobs |
title_sort |
our boss is a good boss! cross-level effects of transformational leadership on work engagement in service jobs |
publisher |
Colegio Oficial de Psicólogos de Madrid |
series |
Journal of Work and Organizational Psychology |
issn |
1576-5962 2174-0534 |
publishDate |
2020-07-01 |
description |
In service work, emotional demands are important due to their effects on social interactions with customers, patients, pupils, etc. The purpose of this study is to examine how emotional demands and leadership are related to engagement of the team members. The sample consists of 1,079 employees nested in 124 work teams from four Spanish public organizations. Multilevel analyses showed: 1) a positive effect of emotional demands on work engagement, 2) a cross-level effect of leadership on work engagement, and 3) a cross-level moderation effect of leadership on the relationship between emotional demands and work engagement. Results suggest that shared perceptions of leadership by teams affect their work engagement levels directly and through an interaction effect on the emotional demands-engagement relationship. When employees feel emotionally overloaded, their leaders can relieve this negative impact on their levels of work engagement. Practical and theoretical implications are presented. |
topic |
leadership emotional demands engagement multilevel |
url |
https://journals.copmadrid.org/jwop/art/jwop2020a10
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