THE INNOVATIVE APPROACH TO INTELLIGENT HELPDESK SYSTEMS DEVELOPMENT

THE INNOVATIVE APPROACH TO INTELLIGENT HELPDESK SYSTEMS DEVELOPMENT

The paper examines the current state and the possibilities of using contemporary approaches and tools in HelpDesk systems development with the aim to examine its disadvantages. Disadvantages are accurately analyzed and the paper gives clear guidance how to eliminate them. It has been noticed that cu...

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Bibliographic Details
Main Authors: Vladimir Milićević, Slavoljub Milovanović
Format: Article
Language:English
Published: University of Bussiness Engineering and Management 2019-11-01
Series:STED Journal
Subjects:
helpdesk systems development
object-oriented approach
aspect-oriented approach
intelligent information systems
Online Access:https://stedj-univerzitetpim.com/wp-content/uploads/2019/12/Mili%C4%87evi%C4%87-V.-Milovanovi%C4%87-S.-2019.-The-innovative-approach-to-intelligent-helpdesk-systems-development.-STED-Journal.-12.-pp.-31-42.pdf

Internet

https://stedj-univerzitetpim.com/wp-content/uploads/2019/12/Mili%C4%87evi%C4%87-V.-Milovanovi%C4%87-S.-2019.-The-innovative-approach-to-intelligent-helpdesk-systems-development.-STED-Journal.-12.-pp.-31-42.pdf

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