EFFECT OF SERVICE QUALITY, RELIGIOSITY, RELATIONSHIP CLOSENESS, AND CUSTOMER TRUST ON CUSTOMER SATISFACTION AND LOYALTY AT BANK JATIM SYARIAH
This research aims to examine the effect of service quality, religiosity, relationship closeness, and customer trust on customer satisfaction and loyalty at Bank Jatim Syariah. Based on the literature review, the research hypothesis states that service quality and customer trust have a positive and...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Russian Journal of Agricultural and Socio-Economic Sciences
2019-03-01
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| Series: | Russian Journal of Agricultural and Socio-Economic Sciences |
| Subjects: | |
| Online Access: | https://rjoas.com/issue-2019-03/article_25.pdf |