Assessment of the Quality of Public Hospital Healthcare Services by using SERVQUAL

Hospital healthcare service quality measurement represents an important approach for advancing healthcare systems. This paper presents preliminary results of a research on the quality of healthcare services provided by a large, public, university hospital centre in Croatia, based on the Gaps Model o...

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Bibliographic Details
Main Authors: Đurđana Ozretić Došen, Vatroslav Škare, Vesna Čerfalvi, Željka Benceković, Tanja Komarac
Format: Article
Published: Sestre Milosrdnice University hospital, Institute of Clinical Medical Research 2020-01-01
Series:Acta Clinica Croatica
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