Explicating Literacy Activities at Work: The use of ‘okay’ as an effective topic-changing device in service request calls

There is evidence from different spheres that the grounding of understandings of literacy within social practices has gradually become accepted within the adult literacy field in Australia. However, what has been not been sufficiently considered are those tacit literacies that underpin such practice...

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Bibliographic Details
Main Author: Ann Kelly
Format: Article
Language:English
Published: UTS ePRESS 2010-08-01
Series:Literacy and Numeracy Studies
Online Access:https://learning-analytics.info/journals/index.php/lnj/article/view/1424