GESTÃO DE PROCESSOS E TECNOLOGIA DE INFORMAÇÃO: EM BUSCA DA AGILIDADE EM SERVIÇO

Organizations grappling with a variety of problems arising from the rapid of information technology (IT) development and the tension caused by the delay in the introduction of this evolution in business management models. The greatest difficulties are in creating an operating environment in which th...

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Bibliographic Details
Main Authors: Saulo Barbará de Oliveira, Rosa Amelita Sá Menezes da Motta, Altemar Sales de Oliveira
Format: Article
Language:English
Published: Universidade Federal de Pernambuco 2012-04-01
Series:GESTÃO.Org : Revista Eletrônica de Gestão Organizacional
Subjects:
Online Access:http://www.revista.ufpe.br/gestaoorg/index.php/gestao/article/viewFile/487/229