Managing expectations: cognitive authority and experienced control in complex healthcare processes
Abstract Background Balancing the normative expectations of others (accountabilities) against the personal and distributed resources available to meet them (capacity) is a ubiquitous feature of social relations in many settings. This is an important problem in the management of long–term conditions,...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
BMC
2017-07-01
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| Series: | BMC Health Services Research |
| Online Access: | http://link.springer.com/article/10.1186/s12913-017-2366-1 |