Sentiment Analysis of Hospital Service Satisfaction

Introduction: Measuring customer satisfaction is one of the most important aspects of every successful enterprise trying to improve its service quality, so accumulating reviews is highly encouraged. But, just collecting this data is not sufficient, without possessing an efficient and reliable automa...

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Bibliographic Details
Main Authors: Migena Ceyhan, Zeynep Orhan, Dimitrios A. Karras, Senol Dane
Format: Article
Language:English
Published: Amber Publication 2020-10-01
Series:Journal of Research in Medical and Dental Science
Subjects:
Online Access:https://www.jrmds.in/articles/sentiment-analysis-of-hospital-service-satisfaction.pdf