The Impact of Supermarkets’ Mobile Application on Saudi Customer’s Behavior during the Buying Decision Process

• Main Author: Abdullatif I. R. ALHUDAITHY
• Format: Article
• Language: English
• Published: Sprint Investify 2019-08-01
• Series: Expert Journal of Marketing
• Subjects: decision process; mobile application; mobile marketing; e-supermarkets; buying decision
• Online Access: http://marketing.expertjournals.com/23446773-708/

The study has mainly focused on exploring the characteristics of mobile phone applications that correspond to the need of customers at various phases of Buying Decision Process (BDP). This was mediated with reference to the biggest e-supermarkets in Saudi Arabia. Methods: A two-phase methodology was implemented by combining qualitative and quantitative methods and evaluated 647 responses. E-supermarkets attempted to influence customers’ behavior in all 5 stages of the BDP, as reflected in their mobile applications. However, some mismatches were found with customer expectations. The research increases understanding of the relationship between marketing activities on the e-supermarkets application and consumers’ needs during the purchasing stages offering a new context.