Analisa Kesesuaian Dan Kesenjangan Antara yang Diinginkan dengan yang Diterima oleh Penumpang Terhadap Pelayanan di Bandar Udara Juanda Surabaya
Juanda International Airport Surabaya as a gateway to East Java Province has increasing number of passenger every year. With the increasing number of passenger and flight number, resulted in many claims and complaints from passengers with the services provided by the airport authority. The aim of hi...
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| Format: | Article |
| Language: | English |
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Air Transportation Research and Development Center
2013-06-01
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| Series: | Warta Ardhia: Jurnal Perhubungan Udara |
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| Online Access: | http://www.wartaardhia.com/index.php/wartaardhia/article/view/116 |