Peran Kualitas Layanan dan Kepercayaan Dalam Membangun Kepuasan dan Loyalitas Pelanggan
This study aims to understand the role of service quality and trust in developing customer satisfaction and loyalty at JNE Margonda, Depok. The research is used as a quantitative approach. Respondents are 127 people who were taken by purposive sampling technique. This study uses Structural Equation...
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| Format: | Article |
| Language: | Indonesian |
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Universitas Pamulang
2020-12-01
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| Series: | Keberlanjutan |
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| Online Access: | http://openjournal.unpam.ac.id/index.php/keberlanjutan/article/view/7423 |