Analyzing Public Library Service Interactions to Improve Public Library Customer Service and Technology Systems
Abstract Objective – To explore the types and nature of assistance library customers are asking library staff for in a large Canadian urban public library system. Methods – A qualitative study employing transaction logging combined with embedded observation occurred for three-day sample perio...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Alberta
2012-03-01
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| Series: | Evidence Based Library and Information Practice |
| Subjects: | |
| Online Access: | https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/11654 |