Analyzing Public Library Service Interactions to Improve Public Library Customer Service and Technology Systems

Analyzing Public Library Service Interactions to Improve Public Library Customer Service and Technology Systems

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Abstract Objective – To explore the types and nature of assistance library customers are asking library staff for in a large Canadian urban public library system. Methods – A qualitative study employing transaction logging combined with embedded observation occurred for three-day sample perio...

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Bibliographic Details
Main Authors: Holly Kristin Arnason, Louise Reimer
Format: Article
Language:English
Published: University of Alberta 2012-03-01
Series:Evidence Based Library and Information Practice
Subjects:
public libraries
customer service
transaction study
technology help
Online Access:https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/11654

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