Patients’ satisfaction with service quality of a public hospital: An evaluation study (SERVQUAL model)

Background : Implementing the healthcare reform plan in our country has forced the medical centres to pay more attention to the patients’ rights and their satisfaction. The aim of this study was to evaluate the patient's satisfaction levels and the gap between their expectations and perceptions...

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Bibliographic Details
Main Authors: mahnaz Razmjoee, mahnaz yadollahi, narges shamsedini
Format: Article
Published: Shiraz University of Medical Sciences 2017-04-01
Series:Journal of Health Sciences and Surveillance System
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