PREDICTIVE FACTORS OF EMPLOYEES SATISFACTION IN TELECOMMUNICATION CALL CENTRE SECTOR IN TURKEY: A CASE STUDY WITH STRUCTURAL EQUATION MODEL

PREDICTIVE FACTORS OF EMPLOYEES SATISFACTION IN TELECOMMUNICATION CALL CENTRE SECTOR IN TURKEY: A CASE STUDY WITH STRUCTURAL EQUATION MODEL

Factors affecting employee satisfaction in call centres in Turkey is examined with questionnaire technique through analysing their frequency, Exploratory Factor Analysis (EFA), and factors with t-test and ANOVA, and finally Structural Equation Modelling (SEM). There are significant differences for e...

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Bibliographic Details
Main Authors: Rıdvan KESKİN, Sadullah LUDERS, Artun TOPAÇ
Format: Article
Language:English
Published: Dogus University 2021-07-01
Series:Doğuş Üniversitesi Dergisi
Subjects:
employee satisfaction
anova test
structural equation modelling
call centers
Online Access:https://dergipark.org.tr/tr/pub/doujournal/issue/64194/972998

Internet

https://dergipark.org.tr/tr/pub/doujournal/issue/64194/972998

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