Evaluating the quality of educational services based on student\'s viewpoint according to SERVQUAL model in the Faculty of Mathematical, Statistical and Computer Sciences at Tehran University

Introduction: Evaluating the quality of educational services is one of the most important jobs of the higher education. The SERVQUAL model for gap analysis evaluates the quality of services based on customer’s viewpoint. A good plan for increasing educational services quality can be achiev...

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Bibliographic Details
Main Authors: Hasan Misaii, Mojgan Mohammadimehr
Format: Article
Published: Shahid Sadoughi University of Medical Sciences 2018-03-01
Series:Journal of Medical Education and Development
Online Access:http://jmed.ssu.ac.ir/browse.php?a_code=A-10-860-1&slc_lang=en&sid=1