Eventqual: a measure of perceived quality of sporting event spectators

Eventqual: a measure of perceived quality of sporting event spectators

The purpose of this study was to develop a scale for measuring the perceived quality of the spectators at sporting events. A consulting expert’s method, known as Delphi, was used in order to propose a first version of the scale. This preliminary scale was administered to a small sample and a few ite...

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Bibliographic Details
Main Author: Ferran Calabuig Moreno, Javier Mundina Gómez, Josep Crespo Hervàs
Format: Article
Language:English
Published: FEADEF 2010-07-01
Series:Retos: Nuevas Tendencias en Educación Física, Deportes y Recreación
Subjects:
Sport events
service quality
spectators
sport management
satisfaction
Online Access:http://www.retos.org/numero_18/18-13.html

Internet

http://www.retos.org/numero_18/18-13.html

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