Service Design for Resilience: A Multi-Contextual Modeling Perspective

Service Design for Resilience: A Multi-Contextual Modeling Perspective

This paper introduces a conceptual framework aiming to broaden the discussion on resilience for the design of public services. From a theoretical point of view, the paper explores service design with a Systems Thinking lens. A multi-contextual perspective aiming to analyze, decompose, and design sma...

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Bibliographic Details
Main Authors: Monica Dragoicea, Leonard Walletzky, Luca Carrubbo, Nabil Georges Badr, Angeliki Maria Toli, Frantiska Romanovska, Mouzhi Ge
Format: Article
Language:English
Published: IEEE 2020-01-01
Series:IEEE Access
Subjects:
Public services
resilience
service design
service model
system thinking
Online Access:https://ieeexplore.ieee.org/document/9216150/

Internet

https://ieeexplore.ieee.org/document/9216150/

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