Targeted and perceived service quality

Businesses that want to keep pace with the change and time are establishing new departments. Through those departments the business can take decisions and actions rapidly and so that they can keep themselves updated. However, this situation can cause inconsistencies between managers and departments...

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Bibliographic Details
Main Author: Oya Altinsoy Gür
Format: Article
Language:English
Published: International Hellenic University 2019-11-01
Series:Journal of Tourism, Heritage & Services Marketing
Subjects:
Online Access:https://www.jthsm.gr/vol5iss2/5-2-6.pdf