Self-service technologies: a study of customer dissatisfaction in the pet products market
The retail market has been expanding its service channels through the creation of mobile applications, websites for the purchase of products and services, among others. Self-service technologies are constantly evolving, as are the factors that determine the dissatisfaction of consumers who use them....
| Main Authors: | , , |
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| Format: | Article |
| Language: | Portuguese |
| Published: |
Faculdade de Tecnologia Eniac
2020-08-01
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| Series: | Revista Eniac Pesquisa |
| Subjects: | |
| Online Access: | https://ojs.eniac.com.br/index.php/EniacPesquisa/article/view/729 |