Measuring the satisfaction of domestic tourists on travel agencies’ marketing mix: a pilot study from Jordan.

This pilot study aimed at measuring the satisfaction of Jordanian domestic tourists about some selected components of the marketing mix offered by domestic travel agents. Both descriptive and regression analyses were conducted with focusing on the 7 P’s of marketing mix that relate to trips, also th...

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Bibliographic Details
Main Authors: Dr. Nermin A. Khasawneh, Assoc. Prof. Dr. Mairna H. Mustafa
Format: Article
Language:English
Published: AfricaJournals 2019-09-01
Series:African Journal of Hospitality, Tourism and Leisure
Subjects:
Online Access:https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_40_vol_8_5__2019_jordan.pdf
Description
Summary:This pilot study aimed at measuring the satisfaction of Jordanian domestic tourists about some selected components of the marketing mix offered by domestic travel agents. Both descriptive and regression analyses were conducted with focusing on the 7 P’s of marketing mix that relate to trips, also their influence on the willingness to depend on travel agencies in planning domestic trips. Generally, low levels of satisfaction were reported by the respondents, moreover, none of the independent variables representing the marketing mix had any significant influence on the dependent variable. The results are briefly discussed, and the implications of the findings are suggested so as to strive to improve the contribution of travel agencies to domestic tourism.
ISSN:2223-814X