PENGARUH KUALITAS PELAYANAN DAN CITRA TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN NASABAH BANK BRI CABANG CAWANG

Bank BRI in 1946 first established as a government-owned bank first and then in 1992 legal entities BRI transformed into Limited Liability Company. In 2003 ownership pemerintas sale so this status as a public company, later changed its name to PT. Bank Rakyat Indonesia (Persero) Tbk. This study was...

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Bibliographic Details
Main Authors: Leo Frits Dharmadi, Bernadin Dwi M.
Format: Article
Language:English
Published: Fakultas Ekonomi dan Bisnis, UPN Veteran Jakarta 2015-06-01
Series:Ekonomi dan Bisnis
Subjects:
Online Access:https://ejournal.upnvj.ac.id/index.php/ekobis/article/view/706/pdf