Encounters along Micro-Level Borders: Silence and Metacommunicative Talk in Service Encounter Conversations between Finnish Employment Officials and Immigrants

Encounters along Micro-Level Borders: Silence and Metacommunicative Talk in Service Encounter Conversations between Finnish Employment Officials and Immigrants

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This article examines the interaction between Finnish employment officials and their immigrant clients in service encounter conversations. It employs the concepts of metacommunicative talk, silence, agency and asymmetric interaction situation. Such service encounters between native speakers of Finni...

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Bibliographic Details
Main Author: Tarja Tanttu
Format: Article
Language:English
Published: Linköping University Electronic Press 2014-12-01
Series:Culture Unbound: Journal of Current Cultural Research
Subjects:
Service encounter conversation
institutional interaction
metacommunication
silence
Finnish as a second language
immigrants
integration
Online Access:http://dx.doi.org/10.3384/cu.2000.1525.1461227

Internet

http://dx.doi.org/10.3384/cu.2000.1525.1461227

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